Clear expectations for a great experience
These terms help ensure we can provide you with the best possible service while keeping everyone safe and happy.
Welcome to Litterly! By accessing our website, booking our services, or subscribing to any of our offerings, you agree to the following Terms of Service. These terms are designed to ensure a clear understanding of what you can expect from us—and what we expect from you.
Please read them carefully.
Litterly offers professional litter box cleaning services, including optional litter delivery through our Litter Drops subscription. You can book one-time or recurring visits through our website.
By using our services, you agree to provide accurate information regarding your household, pets, and access details to help us serve you effectively and safely.
You must be at least 18 years old to use our services. By booking with Litterly, you confirm that you meet this requirement and are legally able to enter into a binding agreement.
Services must be scheduled through our booking platform or an approved referral partner.
To avoid being charged, cancellations or reschedules must be made at least 24 hours in advance.
If we cannot access the litter box due to inaccurate instructions or inaccessible entry, a service fee may still apply.
Subscription services such as Litter Drops are billed automatically on a recurring basis until canceled.
All payments are securely processed via third-party providers (e.g., Stripe).
We do not offer refunds for services already completed. If there is an issue, please reach out so we can resolve it.
You agree to provide a safe, accessible, and sanitary environment for our team. Pets should be secured during service windows, and instructions for accessing the litter box should be clear and accurate.
Important: We reserve the right to refuse or discontinue service if conditions are unsafe, unsanitary beyond reasonable standards, or present health risks to our team.
Litterly gift cards may be redeemed toward any available service but are non-refundable and may not be exchanged for cash.
Partners and customers may earn rewards for referring others. Misuse of the program may result in termination of participation and forfeiture of commissions.
When using our website and services, you agree not to:
All trademarks, content, and media on the Litterly website—including text, graphics, logos, and service marks—are the property of Litterly or its licensors. You may not copy, reuse, or distribute this content without permission.
Litterly provides services "as is" and does not guarantee uninterrupted or error-free operation. We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, to the extent allowed by law.
Our Commitment: If you are dissatisfied with any part of our service, please contact us directly to resolve the issue.
We may update these Terms of Service from time to time. When we do, we'll revise the "Effective Date" above. Continued use of our services after updates means you accept the changes.
These terms are governed by the laws of the state of North Carolina, without regard to conflict of laws principles. Any disputes will be resolved in the courts of Buncombe County, North Carolina.